At Grow10x, we are committed to transparency and fairness in all matters related to tuition and refunds. This policy outlines the conditions under which you may be eligible for a refund if you decide to cancel or withdraw from your program. Please read this policy carefully before making any enrollment or withdrawal decisions.

If you cancel your enrollment in accordance with the terms below, all payments made by you, or on your behalf, will be refunded in full (100%). You may cancel your enrollment and receive a complete refund any time within 14 calendar days from the latest to occur of:

• The date you sign your Enrollment Agreement;
• The date you make an initial payment;
• Your first log-in to the Grow10x platform as recorded in our system activity logs; or
• Your Program Start Date as specified in your Enrollment Agreement.

If you withdraw from your program after the 14-day cancellation period but before completing 60% of your enrollment period, you may be eligible for a pro-rata refund. The date of withdrawal is determined by when the Grow10x Withdrawal Request Form is received by our team, or when you are notified of termination for a policy violation, whichever is later.

How the Refund is Calculated:

1. Step 1: Determine the total tuition charges for your enrollment period as stated in your Enrollment Agreement.
2. Step 2: Divide the total charges by the total number of calendar days in your enrollment period to calculate the daily charge.
3. Step 3: Multiply the daily charge by the number of calendar days you were enrolled (from your start date to your withdrawal date) to determine the amount owed.
4. Step 4: Subtract the amount owed from the total amount you have paid. The result is your refund amount.

• Leaves of absence, suspensions, extensions, or changing programs do not extend your enrollment period for refund calculation purposes.
• Any bank fees, loan interest, commissions, or other financial costs incurred through third-party financing are non-refundable. Grow10x does not provide financial services and does not benefit from your financing arrangements.
• Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.
• Processing of approved refunds may take up to 30 business days from the date of withdrawal approval.

To initiate a withdrawal from your program, you must complete the following steps:

1. Submit the Withdrawal Request Form: Complete and submit the official Grow10x Withdrawal Request Form available in your student portal or by contacting our support team.
2. Exit Interview: Within 3 business days of receiving your request, a member of our Student Success team will contact you to discuss your circumstances and explore possible alternatives.
3. Confirmation: Once your withdrawal is processed, you will receive written confirmation along with details of any applicable refund or outstanding balance.
4. Refund Processing: If you are eligible for a refund, it will be issued within 30 business days of your withdrawal confirmation date.

Upon approval of your withdrawal request, you will immediately lose access to:

• The Grow10x learning platform and all course materials
• All Grow10x resources, tools, and downloadable content
• Live sessions, workshops, and events
• Career services and placement support
• Alumni network and community access
• Any certifications or credentials in progress

Separate from the withdrawal refund policy above, Grow10x offers a Job Placement Money-Back Guarantee for eligible graduates. This guarantee is subject to specific conditions and requirements.

This Refund & Withdrawal Policy is governed by and forms part of your Enrollment Agreement with Grow10x. In the event of any conflict between this policy and your Enrollment Agreement, the terms of the Enrollment Agreement shall prevail. Grow10x reserves the right to modify this policy at any time, with changes effective for new enrollments after the modification date.